Refund policy

We have a 60-day return policy for returning any unopened items after receiving your order.

Please send your returns to:
Enhansa Returns
24000 Mercantile Rd. #4
Beachwood, OH 44122

Once we receive the returned item(s), we will refund your original payment method. You can contact us for any return questions at info@enhansa.co.

Damages and issues
Please inspect your order upon receipt and contact us right away at info@enhansa.co if an item arrives damaged or defective, or if you receive the wrong item. When an error is ours, we will send you a replacement at no additional cost. If we need the original item returned, we will provide a prepaid return shipping label free of charge.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on opened or expired products.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Shipping charges
Original shipping charges, if any, are not refundable. Once your return arrives, we will refund the price of the eligible item(s) you sent back, but not the amount paid for shipping. This does not apply to orders affected by an error on our part; please see Damages and issues above.

Refused or returned-to-sender packages
If a package is refused at delivery or sent back to us at your request, we are glad to process a refund once it reaches our warehouse. Because the carrier charges us for the return trip, the return shipping cost will be deducted from your refund, along with any original shipping charges. If you no longer want an order, please email us at info@enhansa.co before refusing the package, and we will do our best to help.

EU/EEA customers: the shipping charges described above do not apply to withdrawals made under the Right of Withdrawal section below.

Right of Withdrawal for EU/EEA Consumers
If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason, subject to the exclusion below. This statutory right is separate from, and in addition to, our voluntary 60-day return policy for unopened items.

Exclusion
Under Article 16(1)(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they are unsealed after delivery. If the protective seal, cap seal, outer wrap, or container of a supplement has been opened or tampered with after delivery, the right of withdrawal is lost.

How to Withdraw
You may withdraw by any of the following methods:

• The "Withdraw from contract here" link in our website footer (no account or login required). The electronic withdrawal follows a two-step procedure: enter the required information, then explicitly confirm via "Confirm withdrawal." You will receive confirmation of receipt of your withdrawal declaration by email.
• Email to info@enhansa.co
• The model withdrawal form below, sent by mail or email

To meet the deadline, it is sufficient to send your withdrawal notice before the 14-day period expires.

Returning the Goods
Ship eligible items back to Enhansa Returns, 24000 Mercantile Rd. #4, Beachwood, OH 44122, USA within 14 days of sending your withdrawal notice. You bear the direct cost of returning the goods. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

Refunds
We will refund all payments received from you, including standard outbound delivery costs (but not supplementary costs if you chose a delivery option other than our least expensive standard delivery), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We will use the same means of payment you used for the original transaction. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Our Kids ASD, LLC, 24000 Mercantile Rd. #4, Beachwood, OH 44122, USA, info@enhansa.co

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: